Shipping policy

All jewelry shipments require a signature. We do not ship to PO Boxes. The customer is responsible for any and all shipping charges on any undeliverable packages. Orders over $400 will require signature confirmation upon delivery.

Delivery timeframes are an estimate and are not guaranteed; it may take the carrier longer.

A shipping notification will be emailed to you with a delivery confirmation number, once your item has been shipped.

All products are made-to-order and will typically ship within 1 week. If you need your item by a specific date, please contact us first so we can make sure that the jewelry can get there in time.

If you need to change or cancel your order, you must notify us within 24 hours of placing the order, otherwise we may not be able to cancel it, as it may be in production.

If an order is marked as delivered but the buyer didn't receive it, it is the buyer's responsibility to contact USPS to find the package.

Once a package leaves our studio, we have no control over the package. Mackenzie Olivia is not responsible for packages that are lost in the mail.